Only products covered under the 1 year warranty are valid for an exchange. All you have to do is add a note in the package you are returning explaining the reason for your return, your name, and original order number.
Only products that are within 7 days of delivery are valid for an refund. All you need to do is add a note in the package you are returning, explaining the reason for your return, that you would like a refund, your name, and original order number.
Look around the perimeter of the shipping address. If you still do not seem to find it, speak to your mailman immediately. Once the package leaves our facility, it is all up to USPS to deliver your order.
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