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Returns & Refunds

Return Claims

Omnicord Inc. is dedicated to our customer’s 100% satisfaction. We will issue a refund/credit if you are not satisfied with your purchase and notify us within 7 days of product receipt. It must be returned within 14 days of delivery in the original unused condition and in saleable condition. Shipping fees will be charged on returned items if initial shipping was free.

Damaged Shipments

All of our shipments are 100% insured. It is very important to inspect your product thoroughly. Packaging that appears in good condition does not guarantee that there is no “hidden” damage.

Many times it is common practice by USPS to leave packages on your doorstep if no one is available for signature.  Again, please inspect the package by fully unpacking and examining the contents.  If you notice damage to the product during your inspection, please call our customer service department immediately.  Claims must by filed within 7 days after receipt.  We will issue a return goods authorization (RMA) number if a claim is made within the timeframe stated.

Defective Merchandise

You have a full 365 day warranty on all defective parts returned to us for replacement. If you receive a defective product upon delivery and it's not due to shipping damages, please contact customer support at 1-877-777-3669.  Please have available the product and the original date of purchase for verification.

 

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